Payment Terms

  • COD Payments:Buyer is responsible for paying additional freight fees incurred for this type of shipment.
  • Online Orders:All online orders are set as credit card terms by default, authorized through our online service provider.


Orders cannot be terminated, cancelled or modified without the written consent of Captain Wire. Cancelled orders may be subject to a cancellation fee.
If you find it necessary to change or cancel your order placed through our website, please contact us immediately by email at We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you a return authorization form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items back from you.

Return/Guarantee Policy

A Return Merchandise Authorization (RMA) must be obtained prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned on the original shipping reel and in salable lengths. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Returns may be subject to a restock fee plus freight. Credit will not be issued until the return has been received and inspected.

Back Orders

If an item is out of stock, you will be notified promptly via email. We will not substitute any items without your permission. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your item has been shipped, except on items covered by NCNR agreements (see Changes/Cancellations below).

Shipping & Handling

Freight Policy:

If you have a preferred carrier, you are encouraged to provide us your shipping account number in order to avoid handling surcharges. If you do not have an account with any shipping carrier, we will select the best method of shipping for you and you will be responsible for all charges incurred.

Order Acceptance and Pricing

Captain Wire will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon.

Requests for Quotes (RFQs)

You have the option to submit a RFQ on every item on our website. We encourage high volume users of wire and cable to submit a RFQ, as our products may be available at a discount to you.

Questions and Help

If you have any questions concerning your order or our ordering process, please email us at . Please include your order number with your question, if available.

Didn’t Find The Answer You Were Looking For?


Insert a valid name
insert a valid mail
insert message